Info

Destination On The Left

Destination On The Left is a podcast focused on the travel and tourism industry that explores successful collaborations, creative marketing ideas and best practices. Interviews are a mix of Destination Marketers, Industry Leaders, Consultants and businesses in the industry. We explore consumer marketing programs and travel trade marketing programs. This podcast provides an opportunity for professionals in the travel & tourism industry to share what they have learned and successes that they have achieved.
RSS Feed
Destination On The Left
2021
February
January


2020
December
November
October
September
August
July
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October


All Episodes
Archives
Now displaying: 2021
Feb 24, 2021

Taking an unusual path to the travel and tourism industry, Lisa’s background is in marketing and operations. Working for a large corporation in product marketing and then working as an Executive Director for a technology association set the groundwork for her current role as Executive Director for Travel Alliance Partners, a corporation owned by Tour Operators.

Lisa leads the management team in developing operational and marketing strategies to help Travel Alliance Partners strengthen their partnerships, increase their business and expand their company tour portfolios.

The past year has found Lisa and her team reimagining how they can deliver a quality travel industry conference to TAP’s audience of industry suppliers.

Destination on the Left is joined by Lisa Doerner, Executive Director for Travel Alliance Partners. TAP is a North American corporation owned by tour operators from the U.S. and Canada, each with their own unique geographical expertise. On our podcast, Lisa joins us to talk about how TAP has been supporting its tour operators and PPTPs throughout the pandemic. She also discusses the creativity and collaboration behind the live event her team is producing in 2021, as well as how it will ignite travel this year and beyond.

What You Will Learn:

  • Lisa’s journey into travel and tourism
  • What Lisa and her team have done to support tour operators throughout the pandemic
  • How TAP maintains relationships with PPTPs or preferred, professional, travel providers
  • How tap has used innovation and cutting edge thinking to help tourism professionals survive the pandemic
  • How TAP’s virtual event platform has enabled tour operators and their partners to continue developing relationships
  • The live event TAP is producing in 2021, and how it will ignite travel this year and beyond
  • How we can work together during the recovery of the travel and tourism industry

Travel Alliance Partners

Destination on the Left is joined by Lisa Doerner, Executive Director for Travel Alliance Partners. TAP is a North American corporation owned by tour operators from the U.S. and Canada, each with their own unique geographical expertise. On our podcast, Lisa joins us to talk about how TAP has been supporting its tour operators and PPTPs throughout the pandemic. She also discusses the creativity and collaboration behind the live event her team is producing in 2021, as well as how it will ignite travel this year and beyond.

TAP’s Coopetition Model

As the travel and tourism industry starts to return from the pandemic, collaboration is a critical component of recovery. TAP has always been way ahead of its time with innovation and collaboration, as they have been a focus since the organization’s inception in 2001. Their original business model was designed to bring competitors together so that everyone’s business could grow. That mode of operation continues today as the 15-25 tour operators in TAP buy and sell each other’s products and services to generate more tourism dollars for everyone.

Going Virtual

Since TAP is a company of tour operators, many of its team members saw departures for 2020 halt entirely. As they manage rebookings and try to stay afloat until travel fully reopens again, TAP has done everything in its power to support them. Early on, Lisa made the decision to host one of the travel industry’s first virtual events. TAP brought together a broad spectrum of tour operators and the PPTPs to create a platform through which they could continue to develop relationships. It was met with some resistance at first, but virtual vents are now the gold standard for tourism professionals in all kinds of verticals. TAP’s approach to collaboration and innovation has helped many tour operators navigate the challenges of the pandemic, and there is a lot we can learn from it.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

 
Feb 17, 2021

Jennifer Lazarz has worked with the City of Gallup for over five years, four of which have been as the Tourism and Marketing Manager. Jennifer’s projects with the City of Gallup include the execution of the 2015 LEDA Grant for Historic Theatres at the historic El Morro Theatre, serving on the team for design and implementation of the GallupRealTrue tourism brand, coordinating the Gallup Native Arts Market with the Native Artists Commission, design of gallupnativeartsmarket.org. In addition, she manages the marketing, PR, sales, lodgers tax fund, and long-term tourism development of the City’s Tourism initiatives. COVID-19 mixed things up and Jennifer also acted as the Public Information Office for COVID and ran the CARES Small Business Grant Program for Gallup, New Mexico. Jennifer is currently the treasurer on the board of the Community Pantry, a local non-profit ensuring no mother’s child goes hungry in McKinley and Cibola Counties in New Mexico. Prior to her time in Gallup Jennifer worked in the arts as a professional opera singer for multiple companies and as an arts administrator for Chicago Dance, Land of Enchantment Opera, and Voicexperience/Savannah Voice Festival. She also served in the hospitality industry in food/beverage and as a tour guide in Winston Salem, NC.

Destination on the Left is joined by Jennifer Lazarz, the Tourism and Marketing Manager for the City of Gallup, New Mexico. On our podcast, Jennifer talks about how her background as an opera singer helps her bring a unique lens to the travel and tourism industry. She also discusses the importance of building relationships within the industry to promote a destination, the value of ‘people’ in tourism marketing, and the upcoming centennial anniversary of Route 66.

What You Will Learn:

  • How Jennifer’s background as an opera singer helps her bring a unique lens to the travel and tourism industry
  • The importance of building relationships within the industry to better promote your destination
  • Why travel is about the people, not the experience, and how we can leverage that notion
  • How Jennifer is preparing for the upcoming centennial anniversary of Route 66
  • How Jennifer has been able to capture the unique character of Gallup using creativity and collaboration
  • What Jennifer has done to help Gallup stand out from the crowd
  • The lessons Jennifer has taken away from the global pandemic, and how coopetition helped her through

The City of Gallup

Destination on the Left is joined by Jennifer Lazarz, the Tourism and Marketing Manager for the City of Gallup, New Mexico. On our podcast, Jennifer talks about how her background as an opera singer helps her bring a unique lens to the travel and tourism industry. She also discusses the importance of building relationships within the industry to promote a destination, the value of ‘people’ in tourism marketing, and the upcoming centennial anniversary of Route 66. Jennifer’s insights provide us with a great blueprint to approach our destination marketing strategy for 2021.

Capturing the Character of Gallup

Jennifer describes Gallup, NM as a city hiding in plain sight because it is a very substantial town despite what you might expect. Gallup is thirty miles east of the Arizona border on Interstate 40 and the Historic Route 66. It is surrounded by Native American populations and a significant amount of indigenous land, so Gallup has essentially become the economic hub of the entire region. There is an amazing culture derived from a combination of its coal mining roots and the influence of native cultural arts. Jennifer’s mission has been to capture this unique culture in her marketing efforts, and she has employed an incredible use of creativity and collaboration to do so.

Opportunity Through Networking

Throughout her tenure as the Tourism and Marketing Manager for Gallup, Jennifer has put a lot of effort into simply letting people know Gallup is there. Social media, digital marketing, and traditional out-of-home advertising have all played a major role in the growth of Gallup’s marketing platform. However, Jennifer’s approach to networking is what sets Gallup apart. She has spent a ton of time attending travel and tourism events and developing relationships with industry partners. Once they understood Jennifer’s vision and Gallup’s accessibility, they started providing her with resources to realize that vision. Don’t underestimate what your destination has to offer, there is always an atypical opportunity out there if you are willing to find it.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Feb 10, 2021

Kerri Green is the President & CEO of Commerce Chenango, beginning August 2019. She is a US Army Veteran and has a marketing degree from SUNY Delhi. Kerri has an extensive background in economic development, sales, and in administration. Her background includes a tenure at CDO Broadcasting as Sales Manager for over ten years, and five years in Higher Education working as the Senior Assistant to the President and Secretary to the Board of Trustees at Hartwick College as well as the Director of Admissions at USC (Oneonta). She has spent over twenty years working wit various economic development agencies and Chambers of Commerce (all-volunteer) before taking the helm at Commerce Chenango.

Commerce Chenango houses the Chenango County Chamber of Commerce, operates at the Economic Development arm of Chenango County through the Development Chenango Corporation (DCC) as the Chenango County Industrial Development Agency (IDA) as well as the Chenango Foundation (501 C3).

Throughout the COVID-19 pandemic, Green has been the lead contact for Chenango County through the Southern Tier Control Room as well as working closely with Empire State Development (ESD) by serving on multiple workgroups and working on the 2021 Strategic Plan for the Southern Tier.

Green resides in Sidney with her husband and two daughters.

Destination on the Left is joined by Kerri Green, the President & CEO of Commerce Chenango. Her organization houses the Chenango County Chamber of Commerce and operates at the Economic Development arm of Chenango County. During our conversation, Kerri talks about the importance of aligning tourism and economic development. She explains what that synergy looks like in Chenango County and how she is redesigning Commerce Chenango’s business model to maximize it. Kerri also discusses the evolution of her newsletter, “Keep Calm and Kerri On.”

What You Will Learn:

  • The importance of aligning tourism and economic development
  • How Kerri is rebuilding Commerce Chenango’s business model from the ground up
  • The evolution of Kerri’s “Keep Calm and Kerri On” newsletter
  • How this year has taught us to be more resourceful and inquisitive about what our communities have to offer
  • The different collaborations Kerri has initiated in an effort to drive visitor traffic in Chenango
  • How Kerri is managing her own destination on top of building a regional support structure for other communities in the area

Commerce Chenango

Destination on the Left is joined by Kerri Green, the President & CEO of Commerce Chenango. Her organization houses the Chenango County Chamber of Commerce and operates at the Economic Development arm of Chenango County. During our conversation, Kerri talks about the importance of aligning tourism and economic development. She explains what that synergy looks like in Chenango County and how she is redesigning Commerce Chenango’s business model to maximize it. Kerri also discusses the evolution of her newsletter, “Keep Calm and Kerri On.”

Rebranding from the Ground Up

Whether you are trying to attract new residents/businesses or tourists, there is a lot of competition. It is important to differentiate your destination so it stands out from the crowd. Kerri has had a lot of success with this despite being thrown into the viper pit in the middle of a pandemic during her first year in charge. She has led the efforts of Commerce Chenango’s rebrand with a bottom-up approach. She has addressed their programs, initiatives, funding, and resources to make the greatest impact. Kerri also leveraged Chenango’s rural character to appeal to the shop local movement and attract people who are looking for a charming change of pace.

Creativity in the Face of Adversity

Adversity is no match for creativity, and one of the silver-linings of 2020 has been to watch creativity prevail in so many new ways. Aside from rebranding Commerce Chenango, Kerri has used creativity to engage the community in a bunch of other ways. Her team has produced a series of videos in-house to help people understand what is available in their community during the pandemic. They are also promoting safe events that are unique to Chenango County to drive visitor traffic going into 2021. This year has taught us to be more resourceful and more inquisitive about what our communities have to offer. Chenango is a great example of that.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Feb 3, 2021

Husband and wife team, Tim and Janine Caschette, own Avvino which opened in 2013. The restaurant focuses on seasonal, American cuisine with an International twist and is known for its expansive and highly-curated wine program.

Destination on the Left is joined by the husband and wife team, Tim and Janine Caschette. They are the owners of Avvino, a contemporary American restaurant in Rochester New York boasting locally sourced ingredients and an eclectic, rotating seasonal menu. On our podcast, Tim and Janine share their stories and talk about how they found their passion in the restaurant industry. They also explain how their focus on food, service, and atmosphere combined with a highly-curated wine program helped them navigate the COVID-19 pandemic.

What You Will Learn:

  • How Tim and Janine came to find their passion in the restaurant industry
  • How Tim and Janine’s focus on food, service, and atmosphere combined with a highly-curated wine program helped them navigate the lockdowns
  • Different ways Tim and Janine use creativity and collaboration to stand out from the competition
  • What Avvino has done to overcome the ever-changing lockdown restrictions
  • How Avvino used creativity to bring the hospitality experience to people at home

Avvino

Destination on the Left is joined by the husband and wife team, Tim and Janine Caschette. They are the owners of Avvino, a contemporary American restaurant in Rochester New York boasting locally sourced ingredients and an eclectic, rotating seasonal menu. On our podcast, Tim and Janine share their stories and talk about how they found their passion in the restaurant industry. They also explain how their focus on food, service, and atmosphere combined with a highly-curated wine program helped them navigate the COVID-19 pandemic.

Food, Service, and Atmosphere

Tim and Janine had vastly different introductions and pathways into the restaurant industry, but they found common ground in its opportunities to express creativity and passion. Creativity drives everything they do, and they are constantly looking for new ways to make their restaurant stand out from the competition. The triple threat of food, service, and atmosphere that we talked about is extremely important because many restaurants only check one or two of the boxes. Tim and Janine bring different perspectives to the table because of their unique backgrounds and experiences, and their complementary skillsets keep Avvino on the cutting-edge of all three categories.

Overcoming Restrictions with Creativity

In addition to helping Tim and Janine stay competitive when it counts, their approach to creativity also enables them to adapt to the ever-changing COVID-19 lockdown restrictions. These restrictions are changing on what seems like a daily basis, and you have to be quick on your feet to stay compliant. Avvino revamped its menu to be takeout friendly, and takeout volume went from 1 order to almost 100 orders a night. They also found new ways to bring the hospitality experience to their customers at home by adding a personal touch to each order. As we finally put 2020 behind us, It is important to recognize the level of problem-solving restaurants like Avvino displayed. Restaurants that survived because of their creativity and quick thinking are going to bring a lot more to the table as the country begins to reopen.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Jan 27, 2021

Tim Midgley has over 15 years of technology strategy consulting experience in both corporate and startup environments. He enjoys working in a variety of roles that require modern knowledge of solution creation, business analysis, and product design. Tim is a highly sought after resource for friends and family when they are seeking motivation, guidance, or feedback across a variety of work-related or wellness-focused initiatives.

Destination on the Left is joined by Tim Midgley, co-founder of Diemlife. Diemlife is a platform designed to build teams, create events, launch campaigns. They specialize in virtual and hybrid events that drive results and marketing goals. During our conversation, Tim explains how Diemlife helps communities and organizations mobilize their people. He also shares insights about his company’s new perspective on activation and engagement. And he discusses his philosophy on the 6 Pillars of Wellness.

What You Will Learn:

  • Tim’s journey into the travel and tourism industry
  • How the Diemlife platform helps communities and organizations mobilize their people
  • How a new perspective on activation can drive results and marketing goals
  • Tim’s philosophy on the 6 Pillars of Wellness
  • How Diemlife’s “quests” connect organizations with the resources they need to grow
  • How you can get involved in the World’s Biggest Race for Wellness hosted by Diemlife
  • How Diemlife has been able to accomplish incredible things with its partners in response to COVID

Diemlife

Destination on the Left is joined by Tim Midgley, co-founder of Diemlife. Diemlife is a platform designed to build teams, create events, launch campaigns. They specialize in virtual and hybrid events that drive results and marketing goals. During our conversation, Tim explains how Diemlife helps communities and organizations mobilize their people. He also shares insights about his company’s new perspective on activation and engagement. And he discusses his philosophy on the 6 Pillars of Wellness.

Embarking on a Quest

“Quests” are a core element of the Diemlife framework. They are a unique take on campaigns that connect organizations with the resources they need to accomplish their goals. Diemlife works with universities, cities, and other organizations to engage their customers in the unique quest platform that amplifies the brand journey. In the travel and tourism industry, however, the journey is literal, and it offers DMOs a bunch of tools to create stronger connections with the travelers who visit.

What is Really Happening in Your Community?

In addition to quests, Diemlife’s mission is largely driven by their 6 Pillars of Wellness: physical, mental, social, environmental, occupational, and financial. Not everyone thinks of these things when they think about their wellness journey, but they are important to consider as you pursue growth in your organization. When it comes to communities, tourism, and how these segments can get creative with the Diemlife platform, Tim and his team offer insights into the demographic composition of a community and the activities they are participating in. A quest can be anything, so it provides an organic look at what communities are up to. Destinations of all sizes need a partner that is creative and quick on their feet.

Jan 20, 2021

Eric Patrick is a lifelong marketing professional earning a degree in Advertising from Washington State University. He spent the first 10 years of his career working for small advertising agencies in Portland, OR and central Washington State. Through that experience, he started marketing fruits and vegetables extensively around 2000 and has been at it ever since. Working for one of the largest shippers of apples/pears/cherries in the U.S. and currently at a large distributor based in Oakland, CA. He has traveled extensively during his fresh produce career and also started marketing for other companies such as Tajin Seasonings and about 5 years ago he was asked to pitch a tourism account with a friend. The account was Union Gap, WA Tourism, a small DMO in central Washington State and a small town in Yakima County. Eric also teaches an Intro to Advertising Class at Yakima Valley College.

Destination on the Left is joined by Eric Patrick, the Marketing and Tourism Director for Union Gap, Washington. During our conversation, Eric discusses the different ways he is creatively generating awareness for Union Gap. He also explains how Asparafest—an asparagus-themed restaurant weekend—was dawned after one of Union Gap’s local restaurants was presented with the James Beard Award. Eric has been able to build a global network for his Twitter Chat called, #SmallTownTourismChat, and on our podcast, he shares insights about what small towns are doing to drive traffic as the travel industry returns.

What You Will Learn:

  • The different ways Eric is creatively promoting tourism in Union Gap, WA
  • How Eric has generated awareness for Union Gap during the pandemic
  • How Eric leveraged the James Beard Award won by a local restaurant to drive awareness
  • The roles of creativity and collaboration in driving tourism for Union Gap
  • Eric’s journey into the travel and tourism industry
  • What opportunities lie ahead for small-town destinations in 2021

Union Gap, WA

Destination on the Left is joined by Eric Patrick, the Marketing and Tourism Director for Union Gap, Washington. During our conversation, Eric discusses the different ways he is creatively generating awareness for Union Gap. He also explains how Asparafest—an asparagus-themed restaurant weekend—was dawned after one of Union Gap’s local restaurants was presented with the James Beard Award. Eric has been able to build a global network for his Twitter Chat called, #SmallTownTourismChat, and on our podcast, he shares insights about what small towns are doing to drive traffic as the travel industry returns.

Putting Union Gap on the Map

When most people think of Washington state, they think of destinations like Seattle and Spokane. Union Gap is not so familiar, but it has a flavor all its own. Located on the east side of the state, Union Gap is nestled in the agricultural belt of Washington which gets over 300 days of sun per year. It is only a half-hour from the mountains, with Mt. Rainier in plain view. Despite its small size, Union Gap offers an unparalleled charm that appeals to outdoor enthusiasts and wine/craft beer connoisseurs alike. Eric has been able to leverage all of these traits to put Union Gap on the map, and he is helping tons of other small-town destinations do the same.

Finding Opportunity in 2021

2020 has obviously been a challenging year for everyone in every destination, but looking forward, Eric plans to continue what he started. Union, Gap was on the precipice of widespread recognition before the pandemic. They have tons of unique events, from the world’s largest sprint car show to the annual Pioneer Power show hosted every summer. Eric’s focus as the Marketing and Tourism Director has been to bring these events to the forefront and use them to define Union Gap. He has continued to do that virtually during the pandemic, and as things reopen, the physical events will re-emerge as well. 2021 has so much opportunity, and Union Gap will be positioning themselves as an essential stop in the year of the road trip, with tons of outdoor activities to keep you busy. There is opportunity for every small town destination out there, so join the conversation in Eric’s #SmallTownTourismChat on Twitter.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Jan 13, 2021

A marketing strategist for over 30 years, Susan Baier founded Audience Audit in 2009 to help organizations understand their best audiences based on attitudes and needs rather than just demographics or purchase behavior. She develops custom segmentation research for marketers and agencies around the world, supporting their efforts to create marketing initiatives that are more relevant, more efficient, and more impactful.

Destination on the Left is joined again by Susan Baier to discuss the impact collaboration has on the travel and tourism industry. Susan is the founder of Audience Audit, a research firm that studies the attitudes behind consumer behaviors and beliefs. Susan teamed up with our host Nicole Mahoney to conduct a study about the far-reaching effects of coopetition, where perceived competitors accomplish something bigger than themselves by coming together.

What You Will Learn:

  • An overview of the findings from Susan and Nicole’s research study on collaboration
  • The impact collaboration has on the travel and tourism industry
  • How perceived competitors can use coopetition to accomplish something bigger than themselves by coming together
  • How attitudinal research works, and why it is more effective in our industry
  • The industry-wide sentiment toward collaboration in travel and tourism
  • The three different types of collaborators and how each one affects the group dynamic
  • Where tourism professionals are seeking resources on collaboration

Collaboration in the Pandemic

Susan Baier is back for another episode of Destination on the Left to discuss the impact collaboration has on the travel and tourism industry. She is the founder of Audience Audit, a research firm that studies the attitudes behind consumer behaviors and beliefs. Susan teamed up with host Nicole Mahoney to conduct a study about the far-reaching effects of coopetition, where perceived competitors accomplish something bigger than themselves by coming together. As we transition into a new year during these difficult times, it is important to understand how our organizations can use collaboration to navigate new challenges and measure our success.

Data That Aligns With Your Goals

There is an overwhelming amount of data available to destination marketers, but it is often the case that only a small portion of it aligns with our goals. So much data is virtually useless to us and as a result, we approach marketing strategy with expensive blind spots. While two individuals in a marketing segment may appear similar on the surface, they likely have two completely different sets of needs and problems that cannot be addressed with one blanket communication tactic. Attitudinal research offers a solution for destination marketers by providing them with targeted research based on needs and attitudes instead of demographics and purchase behaviors.

There is a Demand for Collaboration

The goal of Nicole and Susan’s study was to understand the industry-wide sentiment toward collaboration in travel and tourism. There were approximately 161 completed responses in the initial survey, providing enough data for the results to be statistically significant while offering a wide spectrum of attitudinal differences to compare with the results. The interesting thing about research is that it doesn’t always prove that you don’t know what you’re talking about—sometimes it has the opposite effect. This study reinforced the willingness to collaborate in all segments of the travel and tourism industry, with 76% of respondents having collaborated with direct competitors. What does this mean for you? It means there are an abundance of new opportunities to overcome challenges of the pandemic if you are willing to seek them out. This is huge for travel professionals from all walks of life.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

 
Jan 6, 2021

Tammy Blount-Canavan has a passion for elevating leadership and team performance. She has had a standout career developing high-performance teams of staff, boards, and community organizations. Tammy provides relatable and innovative leadership to bring out the best in organizations and individuals.

Tammy’s career has spanned 30+ years and two countries, including executive leadership at Tourism Vancouver, CEO of the Tacoma Regional CVB, architect and inaugural Chair of the Washington Tourism Alliance, and President and CEO of the Monterey County CVB.

Tammy is a Past Chair of Destinations International and co-chaired the creation and launch of DestinationNEXT. Tammy has been recognized as CEO of the Year, one of the 25 Most Influential People in the Meetings Industry, twice as one of the top 25 Most Influential Women in the industry, Leadership Supplier of the Year in the Meetings Industry, Top 100 Most Inspirational Women in the Meetings Industry, Community Leader of the Year, Leading for Positive Impact Award and Destination Internationals Global Leadership Award.

Tammy holds Fellow Certified Destination Marketing Executive (FCDME) certification which she now helps instruct, and is passionate about mentoring the current and next generation of Destination Leaders.

Destination on the Left is joined by Tammy Blount-Canavan, Executive Vice President and Principal of Destination and Travel Practice at Fired Up! Culture. Kicking off the new year in 2021, Tammy’s message reminds us of what’s important as we move past the COVID-19 pandemic and rebuild the travel and tourism industry. On our podcast, Tammy talks about the importance of finding and following your North Star so you can be a more effective leader. She also discusses the fundamental leadership practices that will help you better yourself and your team as you continue to navigate the pandemic.

What You Will Learn:

  • The importance of finding and following your North Star
  • Why leading yourself first will make you a better leader for others
  • Tammy’s leadership journey in the travel and tourism industry
  • Five key practices to be an effective leader in these challenging times
  • Action steps, insights, and ideas to help you improve yourself and your team

Fired Up! Culture

Tammy Blount-Canavan is the Executive Vice President and Principal of Destination and Travel Practice at Fired Up! Culture. Her message reminds us of what’s important as we move past the COVID-19 pandemic and rebuild the travel and tourism industry. On our podcast, Tammy talks about the importance of finding and following your North Star so you can be a more effective leader. She also discusses the fundamental leadership practices that will help you better yourself and your team as you continue to navigate the pandemic.

Fundamentals of Great Culture and Leadership

The COVID-19 pandemic has challenged travel and tourism professionals in ways never thought possible. Many of you have found new means to thrive and persevere, despite having no end to the chaos in sight. What is the common theme among destination marketers that have experienced success in these trying times? Strong leadership! The leaders of these organizations rely on five key practices to maintain effectiveness during the pandemic including being vulnerable, listening, giving hope, talking about gratitude, and being enthusiastic about the future.

Find Your North Star

Destination marketing organizations can use leadership and culture to achieve growth and stand out from the crowd, just as they can use creativity and collaboration. It all starts with finding your North Star. What is your ‘reason for being’ as it relates to your organization? What values and beliefs do you hold dear, and how are they being lived by your team? Finding your North Star will give your organization the focus it needs to adapt, innovate, and create the next iteration of itself. Your North Star is aligned with your vision for the future, and it is the key to maintaining a powerful team chemistry no matter how the industry or circumstances change moving forward.

We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

1